Refund policy

Refund Policy — BookBeam™

1. General
At BookBeam™, we strive to ensure our customers' satisfaction. This 
Return and Refund Policy applies to all purchases made through our 
online store, including domestic and international orders.

By making a purchase in our store, the customer fully accepts this 
policy and acknowledges the conditions established herein.

2. Eligible Situations for Refund or Replacement
Refunds or replacements are only available in the following situations:

We sent the wrong item.
The package is lost in transit (tracking not updated for more than 
15 days is considered lost).
The product arrives damaged or defective, reported within 3 days of 
delivery.

No other situation qualifies for a refund or replacement outside of 
the cases listed above.

3. Mandatory Conditions for Accepting a Refund Request
For BookBeam™ to accept a refund request, the following conditions 
must be met:

The request must be submitted within the timeframes stated in Section 2.
Proof of purchase or order number must be provided.
Photos of the product (and packaging, if applicable) must be included.
The request must be submitted beforehand by email and receive 
approval from the BookBeam™ team.

Requests will not be accepted if:

The product has been used, altered, or tested.
The request is submitted outside the timeframes in Section 2.
The damage is limited to the outer packaging without affecting the 
product.

4. How to Request a Refund or Replacement
Customers must send an email to: bookbeam@proton.me

Including:

Full name
Order number
Reason for the request
Photos of the product (and packaging, if applicable)

If approved, BookBeam™ will provide instructions for next steps.

Important: requests submitted without prior approval from BookBeam™ 
will not be accepted.

5. Costs
If the issue is due to a defective, damaged, or incorrect product, 
BookBeam™ will cover the associated costs.
If the package is undeliverable due to an incorrect address provided 
by the customer, absence, or failure to collect it, no refund will 
be issued.

6. Situations Not Eligible for Refund or Replacement
The following are not eligible for a refund or replacement:

Change of mind after purchase.
Cancellation requests made after the order has already shipped.
Used products, or products altered or tested by the customer.
Sale or clearance products.
Products damaged due to customer misuse.
Shipments to remote areas or island regions without after-sales 
carrier service.

7. Delays Beyond BookBeam™'s Control
BookBeam™ is not responsible for delays caused by third parties, 
including:

Carriers and shipping companies
Local or international customs
High-demand seasons (Black Friday, Christmas, etc.)
Logistics delays outside our control

Delays caused by the shipping carrier are outside of our control, and 
BookBeam™ is not responsible for the carrier's delivery times.

Minor packaging damage that does not affect the product's 
functionality is not grounds for a refund.

8. Product Exchanges
The fastest way to get a replacement is through an approved refund 
request under Section 2, followed by a new order. Direct exchanges 
will not be processed without prior approval.

9. Refunds
After reviewing the request, the customer will be notified whether 
the refund has been approved. If approved, the refund will be issued 
to the original payment method within 5-10 business days.

10. Fraud and Chargeback Protection
BookBeam™ reserves the right to investigate any claims regarding:

Product not received
Defective product
Unauthorized transaction

Chargebacks will not be accepted if:

The product was delivered according to tracking
The customer did not provide a correct address
The customer failed to collect the package
The request does not meet the conditions of this policy

11. Contact
For any questions about refunds: bookbeam@proton.me