Refund policy

Refund Policy — BookBeam™

1. General
At BookBeam™, we strive to ensure our customers' satisfaction. This Return and Refund Policy applies to all purchases made through our online store, including domestic and international orders.

By making a purchase in our store, the customer fully accepts this policy and acknowledges the conditions established herein.

2. Timeframe to Request a Return
Customers have 30 calendar days from the date of delivery to request a return.

After this period, no returns or refunds will be accepted, except in cases of defective or incorrect products.

3. Mandatory Conditions for Accepting a Return
For BookBeam™ to accept a return, the product must meet the following conditions:

  • Be unused and in perfect working condition.
  • Retain the original packaging, remote control, power cable, and accessories, except in cases of minor shipping damage that does not affect the product.
  • Provide proof of purchase or receipt.
  • Request the return beforehand by email and receive approval from the BookBeam™ team before shipping the product back.

Returns will not be accepted if:

  • The product has been used, altered, or tested.
  • It is not returned to our official address.
  • The damage is limited to the outer packaging without affecting the product.

4. How to Request a Return
Customers must send an email to: bookbeam@proton.me

Including:

  • Full name
  • Order number
  • Reason for the return
  • Photos of the product (and packaging, if applicable)

If the return is approved, BookBeam™ will provide a return shipping label (if applicable) and detailed instructions for shipping the product back.

Important: items sent without prior approval from BookBeam™ will not be accepted.

5. Return Costs

  • If the return is due to a defective, damaged, or incorrect product, BookBeam™ will cover the shipping costs.
  • If the return is due to a change of mind or minor packaging damage, the customer will be responsible for shipping costs.
  • If the package is returned due to an incorrect address provided by the customer, absence, or failure to collect it, the customer must pay for reshipping and no refund will be issued.

6. Defective, Damaged, or Incorrect Products
Customers must inspect their order upon receipt and contact us within the first 48 hours if:

  • The product is defective
  • The product arrived damaged
  • They received an incorrect product

In these cases, BookBeam™ will fully cover the costs of return and replacement.

7. Products Not Eligible for Return
The following are not eligible for return:

  • Used products
  • Items without original packaging (except for minor shipping damage)
  • Sale or clearance products
  • Products damaged due to customer misuse

8. Damages and Delays Beyond BookBeam™'s Control
BookBeam™ is not responsible for damages, delays, or losses caused by third parties, including:

  • Carriers and shipping companies
  • Local or international customs
  • High-demand seasons (Black Friday, Christmas, etc.)
  • Logistics delays outside our control

Minor packaging damage that does not affect the product's functionality is not grounds for a refund. Customers may still choose to return the item, but shipping costs will be their responsibility.

9. Product Exchanges
The fastest way to get a replacement is to return the original item (with prior approval) and place a new order. Direct exchanges will not be processed without a prior return and approval.

10. Right of Withdrawal (EU Customers)
Customers in the European Union have a period of 14 calendar days to withdraw from their purchase, provided that:

  • The product is unused
  • Original packaging and all accessories are intact
  • Proof of purchase is provided

11. Refunds
After receiving and inspecting the returned product, the customer will be notified whether the refund has been approved. If approved, the refund will be issued to the original payment method within 5-10 business days.

12. Fraud and Chargeback Protection
BookBeam™ reserves the right to investigate any claims regarding:

  • Product not received
  • Defective product
  • Unauthorized transaction

Chargebacks will not be accepted if:

  • The product was delivered according to tracking
  • The customer did not provide a correct address
  • The customer failed to collect the package
  • The product was not returned
  • The damage is limited to shipping or outer packaging without affecting the product
  • The customer did not comply with the conditions of this policy

13. Contact
For any questions about returns or refunds: bookbeam@proton.me